Home > Miscellaneous > Amazon.co.uk’s ‘free’ delivery costs too much!

Amazon.co.uk’s ‘free’ delivery costs too much!

I ordered some items from Amazon about 2 weeks days ago using their ‘free delivery’ option. Estimated delivery date was 5 days ago. Well,  the postman arrived on that day, there was no delivery so I phoned Amazon. The customer services officer suggested that I wait another week and if I don’t receive it, I should ring them and they’ll send out another one.

I just checked my emails and there was one from Amazon (sent 2 days ago) telling me that they are refunding my payment because my shipping address is ‘undeliverable’.  My address has not been undeliverable all these years so why now? Anytime I use their free Super Saver Delivery, I have all sorts of problems.   Amazon’s website states that

When a postal carrier returns an undeliverable package to us, we issue a full refund (including delivery charges).

We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those items, you’re welcome to place a new order on our website.

I checked the latest price on one of the items that I had ordered and it now costs more than double what I paid for it 😯 ! I’ll ring them in the morning. Hopefully, they will agree deliver my items at the price I paid when I first ordered them.  If that does not work, then I’ll have to go shopping on the high street.  It’s so annoying.

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